Returns

I want you to be completely happy with your order. If you have any concerns, please don’t hesitate to get in touch. 

Custom Orders 

As all custom-painted models are made to your specifications, I’m unable to accept returns or offer refunds unless the item arrives damaged or there is a mistake on my part. I’ll work closely with you throughout the process to make sure you’re happy with the design before completion. 

Non-Custom Items 

If you purchase a non-custom item and change your mind, you may return it within 14 days of delivery. Items must be returned in their original condition. Return postage costs are the responsibility of the buyer unless the item is faulty. 

Damaged or Faulty Items 

If your order arrives damaged or faulty, please contact me within 48 hours of delivery with photos of the issue. I will do my best to resolve this quickly, whether that’s a replacement, repair, or refund.